Privacy Policy

DuoTemp Home Improvements (“DuoTemp”) has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.

Consent for Collection, Use and Disclosure

Your use of the DuoTemp site and/or your registration for products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the DuoTemp site.

A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email. Please make sure you tell us what Email address to unsubscribe and put the word “unsubscribe” in the subject line. Note that, if you do, DuoTemp may suspend its provision of products and services to you. When you unsubscribe, if you fall within the guarantee period for any DuoTemp product and you request a refund, the guarantee will be honored.

Accountability

DuoTemp collects, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).

Purposes for Collecting Personal Information

DuoTemp collects and uses personal information for the following Identified Purposes:

  • to understand customer needs regarding DuoTemp ’s services;
  • to develop and provide our web site and our products and services for our customers;
  • to fulfill your requests for products, services or information;
  • to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from DuoTemp, its affiliates and third parties;
  • to allow customers to access limited-entry areas of DuoTemp ’s site;
  • to personalize some of our services and products for you and to deliver targeted advertisements and offers from DuoTemp and third parties;
  • to bill accounts and maintain payment records;
  • to comply with any applicable law, regulation, legal process or government request;
  • to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the DuoTemp site or any product or service;
  • to protect the services, products or rights of DuoTemp, including but not limited to the security or integrity of the DuoTemp site; and
  • to identify and resolve technical problems concerning DuoTemp ‘s site, products and services.

DuoTemp also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

Limiting the Collection of Personal Information

DuoTemp limits its collection of personal information to only that information which is necessary for the Identified Purposes. DuoTemp does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the DuoTemp web site, a cookie may be placed on your computer or the cookie may be read if you have visited the DuoTemp site previously. If you choose to not have your browser accept cookies from the DuoTemp web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the DuoTemp site.

Disclosure, Processing and Retention

DuoTemp does not sell, rent or disclose your personal information to anyone else, except:

  • to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);
  • to DuoTemp’ employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on DuoTemp ’s behalf for any of the Identified Purposes;
  • as necessary if DuoTemp has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with DuoTemp ‘s rights or property, other users of DuoTemp ’s web site, products or services, or anyone else that could be harmed by such activities; and
  • to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that DuoTemp or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Your information may be stored and processed in the Canada or the United States, or in any other country in which DuoTemp or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country.

After your account becomes inactive (that is, if you request to be removed from our database), DuoTemp will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove DuoTemp ’s compliance with any applicable law.

Accuracy of Personal Information

DuoTemp will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing DuoTemp about changes to their personal information. You can do this by calling 905.227.6692 or sending an email. DuoTemp will use new or updated personal information it receives from customers to update its own records.

Access to Personal Information

DuoTemp will afford you a reasonable opportunity to review the personal information in your file, if you so request by calling 905.227.6692 or writing to:

DuoTemp Home Improvements
PO Box 30009, Ridley Square
St. Catharines, ON, Canada
L2S 4A1

If DuoTemp is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney–client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting DuoTemp or the Privacy Officer as described above. DuoTemp will promptly correct such personal information.

Consent for Collection, Use and Disclosure

Your use of the DuoTemp site and/or your registration for products and
services constitute your consent to the terms of this Privacy Policy. If you do
not agree to the terms of this Privacy Policy, please do not use the DuoTemp
site.

A customer may withdraw his or her consent for collection, use and
disclosure at any time by sending an email. Please make sure you tell us what
Email address to unsubscribe and put the word “unsubscribe” in the
subject line. Note that, if you do, DuoTemp may suspend its provision of
products and services to you. When you unsubscribe, if you fall within the
guarantee period for any DuoTemp product and you request a refund, the
guarantee will be honored.

Accountability

DuoTemp collects, at the time of your registration and your sign-on to its
web site, certain “personal information” (information that personally
identifies you) including but not limited to your name, email address, home or
work address, telephone number, and information about your computer hardware
and software (e.g., IP address, operating system, browser type, domain name,
URL, access times, and referring web site addresses).

Purposes for Collecting Personal Information

DuoTemp collects and uses personal information for the following Identified
Purposes:

  • to
    understand customer needs regarding DuoTemp ’s services;
  • to
    develop and provide our web site and our products and services for our
    customers;
  • to
    fulfill your requests for products, services or information;
  • to
    communicate with customers and site visitors, when necessary, and to
    inform customers of upgrades, as well as of other products and services
    available from DuoTemp, its affiliates and third parties;
  • to allow
    customers to access limited-entry areas of DuoTemp ’s site;
  • to
    personalize some of our services and products for you and to deliver
    targeted advertisements and offers from DuoTemp and third parties;
  • to bill
    accounts and maintain payment records;
  • to
    comply with any applicable law, regulation, legal process or government
    request;
  • to
    respond to a legitimate claim, or to address our reasonable belief, that
    you are violating the rights of any third party or any of the agreements
    or policies that govern your use of the DuoTemp site or any product or
    service;
  • to
    protect the services, products or rights of DuoTemp, including but not
    limited to the security or integrity of the DuoTemp site; and
  • to
    identify and resolve technical problems concerning DuoTemp ‘s site,
    products and services.

DuoTemp also uses personal information in an aggregate form (i.e., not
individually attributable to you) for its business analysis, operational,
marketing and other promotional purposes.

If we hire other companies to provide some products or services on our
behalf, then we will only provide those companies the personal information they
need for the Identified Purposes, and we will limit their rights to use and
further disclose your personal information as appropriate in the course of
their work for us.

Limiting the Collection of Personal Information

DuoTemp limits its collection of personal information to only that
information which is necessary for the Identified Purposes. DuoTemp does not
direct its site to, nor does it knowingly collect any personal information from
children under the age of thirteen.

When you visit the DuoTemp web site, a cookie may be placed on your computer
or the cookie may be read if you have visited the DuoTemp site previously. If
you choose to not have your browser accept cookies from the DuoTemp web site,
you may not be able to view all the text on the screens, or to experience a
personalised visit, or to subscribe to certain service and product offerings on
the DuoTemp site.

Disclosure, Processing and Retention

DuoTemp does not sell, rent or disclose your personal information to anyone
else, except:

  • to
    someone you have designated to act as your agent, for one or more of the
    Identified Purposes (listed in Section 2, above);
  • to DuoTemp’
    employees, independent contractors, subsidiaries, affiliates, consultants,
    business associates, service providers, suppliers and agents, acting on DuoTemp
    ’s behalf for any of the Identified Purposes;
  • as
    necessary if DuoTemp has reason to believe that disclosure is necessary to
    identify, contact or bring legal action against someone who may be causing
    injury to or interference (either intentionally or unintentionally) with DuoTemp
    ‘s rights or property, other users of DuoTemp ’s web site, products or
    services, or anyone else that could be harmed by such activities; and
  • to
    respond to judicial process and provide information to law enforcement
    agencies or in connection with an investigation on matters related to
    public safety, as permitted by law, or otherwise as required by law.

In addition, as we continue to develop our business, we or our affiliates
may sell or buy other businesses or entities, or we may merge with another
company. In such transactions, personal information may be one of the
transferred business assets. Also, in the event that DuoTemp or substantially
all of its assets are acquired, your personal information may be one of the
transferred assets.

Your information may be stored and processed in the Canada or the United
States, or in any other country in which DuoTemp or its affiliates,
subsidiaries or agents maintain facilities. By using this web site, you consent
to any such transfer of information outside of your country.

After your account becomes inactive (that is, if you request to be removed
from our database), DuoTemp will keep your personal information in its
archives. Your information will then be used only as necessary for tax reasons
or to prove DuoTemp ’s compliance with any applicable law.

Accuracy of Personal Information

DuoTemp will use reasonable efforts to keep customer personal information
accurate for the Identified Purposes, and for minimizing the possibility of
making inappropriate customer decisions based on such information. Customers
are responsible for informing DuoTemp about changes to their personal
information. You can do this by calling 905.227.6692
or sending an email. DuoTemp will use new or updated personal information it
receives from customers to update its own records.

Access to Personal Information

DuoTemp will afford you a reasonable opportunity to review the personal
information in your file, if you so request by calling 905.227.6692 or writing to:

DuoTemp
PO Box 30009, Ridley Square
St. Catharines, ON
Canada, L2S4A1

If DuoTemp is not able to provide access to some aspect of a customer’s
personal information, it will provide reasons for denying access such as; that
by doing so would likely reveal personal information about a third party, or
that it is confidential commercial information or attorney–client privileged
communications, or that the information relates to a breach of an agreement or
a contravention of law, or that its disclosure could reasonably be expected to
threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete
information be amended as appropriate, by contacting DuoTemp or the Privacy
Officer as described above. DuoTemp will promptly correct such personal
information.